If you’ve recently changed your mobile number and need to update it with the Roads and Transport Authority (RTA) in Dubai, don’t worry—it’s a simple process. Keeping your mobile number updated with the RTA is important for receiving notifications, reminders, and important information about your services. You can easily change your registered number either online through the RTA website or by visiting an RTA customer service center in person. In this guide, we’ll walk you through the steps to update your mobile number, ensuring you stay connected and up to date with all your RTA-related matters.
Why It’s Important to Update Your Mobile Number with RTA
Updating your mobile number with the RTA is more than just a formality—it’s crucial for several reasons:
Timely Notifications: The RTA uses your mobile number to send essential notifications related to your vehicle registration, driving license, traffic fines, and renewal reminders. Receiving these updates promptly helps you stay on top of your responsibilities and avoid penalties.
Accurate Records: An updated mobile number lets you know that all your contact information with the RTA is current. This accuracy is vital for seamless communication and service delivery.
Efficient Service: Keeping your contact details updated helps facilitate smoother interactions with the RTA, including service requests, notifications about changes, and emergency communications.
Method 1: Updating Your Mobile Number by Calling RTA
Updating your mobile number through the RTA call center is a convenient method. Follow these steps to ensure a smooth process:
Call the RTA Call Centre:
Dial 800 9090. This is the dedicated helpline for RTA services. Make sure you call during working hours (Monday to Thursday 07:30 AM to 03:30 PM) for immediate assistance.
Provide Required Information:
Once connected to a customer service representative, you will need to provide the following details:
License Number: Your driving or vehicle license number. This helps in identifying your records accurately.
Full Name: Your complete name is registered with the RTA. This is used to verify your identity.
Date of Birth: Your date of birth, helps in confirming your identity and accessing your records.
Submit Your New Mobile Number:
Clearly provide the new mobile number you wish to register with the RTA. Make sure to speak clearly to avoid any mistakes in recording your number.
Verify the Change:
The representative will process your request and confirm the update. Ask for a reference number or a confirmation message to confirm the change has been recorded.
Receive Confirmation:
After the update, you will receive a confirmation message on your new mobile number. This message confirms that your number has been updated successfully in the RTA system. If you do not receive this message within a few hours, follow up with the call center.
Method 2: Updating Your Mobile Number Online
You can easily update your personal records with the RTA through their official website – www.rta.ae. Follow these steps to update your mobile number:
1. Create or Log in to Your RTA Account
Visit the RTA Website: Go to rta.ae.
Log In or Register:
- Click on ‘Login’ in the top right corner and select ‘Create an account’.
- Choose ‘Register as Individual User’ and provide a username, full name, and nationality.
- Enter your mobile number and email address, then click ‘Proceed’.
- You’ll receive a one-time password (OTP) via SMS or email based on your selection.
2. Update Your Mobile Number
Log In: After registering, log in to your RTA account.
Access Account Settings: On your dashboard, select ‘Manage my account’ from the left menu.
Edit Profile: Click on ‘Edit Profile’.
Update Details: Modify your mobile number and other relevant information.
Confirm Changes: Check the box for ‘I am not a robot’ and click ‘Continue’ to save the updates.
Frequently Asked Questions (FAQs)
Q1: What should I do if I encounter issues reaching the RTA call center?
If you’re having trouble contacting the call center, try calling during non-peak hours or ensure you have the correct number. You can also visit an RTA customer service center for assistance.
Q2: How long does it take for the mobile number update to reflect in the RTA system?
The update is usually processed immediately, but confirmation might take a few hours. You will receive a confirmation message once the update is complete.
Q3: What should I do if the new mobile number is not reflected after receiving a confirmation message?
If you encounter issues after receiving confirmation, contact the RTA call center with your reference number to address the problem.